Lessons Learned Workshops™

Turn lessons learned into action, together

Your team has already put time and effort into learning what works and what doesn't. In a Lessons Learned Workshop™, Nina guides your team through what happened, what worked, and what needs to change. You leave with a draft action plan that names owners and next steps, so those lessons are put to work before the same problems show up again. It works whether the effort is done or still underway, and it is built around your team size, timeline, and the complexity of the effort.

The Lessons Learned Workshop™ is one of three ways CROSSING CHANGE helps organizations turn lessons learned into execution. See all three ways →

A typical three-hour workshop is $5,500. See what the price covers →

Book a Free Discovery Call →
A team member organizing sticky notes on a wall during a workshop

When a workshop helps

Across government agencies at all levels, nonprofits, faith-based organizations, and private sector organizations.

1The same problems keep showing up: delays, miscommunication, or breakdowns. No one can quite figure out why.
2Leadership knows the answers to what's not working are already inside the organization. They just need a structured way to bring them to the surface.
3A new leader has stepped in, or is about to, and needs to understand what the organization already knows before deciding what to do next.
4The work just ended, or is still underway, and the team needs to capture what they're learning while it's still fresh.
5A cross-functional or multi-organizational team just finished working together, and there's a short window to capture what they learned before people move on.
6A strategic review or leadership retreat is coming up, and the team needs to use what they've already learned to shape what comes next instead of starting from scratch.
7A contract, task order, or grant period is ending, and the team needs to capture what they learned before the team breaks up and that knowledge walks out the door.

How a workshop works

Nina guides. Your team brings what they know. The reflection and the hard conversations are where the real work happens — and that's where Nina's skill does its most important work. You leave with a draft action plan. Workshops are delivered virtually or in person.

Right voices in the room.
Nina works with you beforehand to identify who needs to be there.
Structured reflection.
Surfaces what worked, what didn't, and what the team would do differently.
A road map, not just notes.
Prioritized actions, owners, and next steps — not a document that sits on a shelf.
Follow-through available.
Nina can provide project management to get the actions done and change management to make the changes stick. Scoped and priced separately.

Ready to bring this to your team?

Book a Free Discovery Call →

Not ready for a full workshop? The ACTIVATE System™ gives your team everything they need to activate lessons learned independently. See what's inside →

From first call to final action map

  1. 1Free discovery call30 minutes to talk through your team's situation.
  2. 2Free follow-up callIf it's a fit, you share your goals and what you want to change.
  3. 3Workshop proposalYou receive a proposal that includes your price within 48 hours.
  4. 4The workshopYour team leaves that day with a draft action plan, owners, and next steps.
  5. 5Final action mapOver the next one to two weeks, Nina works with you to finalize it. Included in the proposal.

What workshop clients say

"Nina was instrumental in our successful launch of the Duty to Serve affordable housing program — a complex initiative where we greatly benefited from her ability to draw out the views of multiple team members and contractors. Once we were underway, she led us through several productive lessons learned sessions that improved our performance over time."

Jim Gray — Former Senior Leader, Federal Housing Finance Agency

"My team was a repeat customer. She was there from start to finish — preparing us for constructive dialogue, guiding us through sometimes tense conversations, and following up on progress. I would welcome the opportunity to work with Nina any time."

Rebecca Cohen — Principal Policy Advisor, Federal Housing Finance Agency

"She helped us uncover root causes of problems while making participants feel valued for their contributions. A long-term impact of her work is that it helped foster a culture of continuous improvement."

Matthew Douglas — Senior Vice President, Mortgage Policy

"She conducted annual lessons learned workshops for my program group and always pushed us to carefully review our processes and look for ways to improve. She also created impactful progress tracking tools that we continue to use."

Marcea Hosay Barringer — Supervisory Policy Analyst, Federal Housing Finance Agency

Questions about workshops

A workshop can happen at any important point in the work — during a major milestone, a leadership transition, a strategy review, or after a large effort ends. Most organizations already have several moments where a workshop could help.

A standard Lessons Learned Workshop™ is usually three hours, though each one is customized to fit the team's needs. Team members receive preparation materials ahead of time. Workshops can happen virtually or in person. By the end, the team leaves with a draft action plan, assigned ownership, and next steps they can use right away.

Your team leaves the workshop with a draft action plan that names owners and next steps. Over the next one to two weeks, Nina works with you to refine it and build your Action Map in Excel, ready for your team to finalize. This is included in your workshop proposal. If you also want Nina's help carrying the actions out, she can provide project management to make sure the actions get done and change management to make sure the changes stick. That support is scoped and priced separately.

Most facilitators lead a conversation and then leave. A Lessons Learned Workshop™ goes further by helping the team turn lessons into action and helping those changes continue after the session ends. The work focuses on facilitation, execution, and adoption together.

Both are common. Some organizations run a single workshop and have what they need. Others bring Nina back for future efforts, or choose to build the PRAE Cadence™ — Pause, Reflect, Act, Evolve — directly into how they operate, so reflection becomes routine instead of a one-time event.

The people doing the work and the people influencing it should be included. That may include leaders, team members, and important stakeholders connected to the effort.

Yes. Existing lessons are often a strong starting point. Nina works with organizations to review what has already been captured and determine the best next step. Some organizations may need a full Lessons Learned Workshop™, while others may be ready to move forward on their own using the ACTIVATE System™ — Nina's proprietary six-step process with practical tools and guides that help teams turn lessons into real action. See what's inside the ACTIVATE System™ →

No. A workshop is designed to work around the work, not stop it. The team reflects, surfaces what they're learning, and walks away with a draft action plan — then goes back to work, except now they know what to do differently. Nina can provide project management to get the actions done and change management to make the changes stick. Scoped and priced separately. If the team wants to keep activating lessons independently, the ACTIVATE System™ is built for exactly that.

The $5,500 price is for a typical three-hour workshop. It covers preparing with your team, leading the workshop, and building an action map with you that your team carries forward. A shorter workshop costs less. A bigger team or more to cover raises the fee.

The first step is a 30-minute conversation. Nina will ask about your organization, what you're trying to accomplish, and the effort you want to review. From there, you'll know whether it's the right fit. If it is, a free follow-up call covers your goals and the details, and you receive a workshop proposal that includes your price within 48 hours of that call.

Let's talk about your situation.

Schedule a free 30-minute call with Nina to discuss your situation and see if we're a good fit. There's no obligation. If it's a good fit, Nina will schedule a free follow-up call to discuss your goals, and you'll receive a workshop proposal that includes the price within 48 hours of that call.

Book a Free Discovery Call →

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